Saturday, January 28, 2017

Think you're pretty sharp? Try this simple quiz

It's the last (unofficial) holiday weekend of summer before the new year really gets down to business on Monday. So let's have some fun. Try yourself on this simple quiz.
Q1: Linda is 31 years old, single, outspoken and very bright. At uni, she majored in philosophy. As a student she was deeply concerned with issues of discrimination and social justice, and also participated in anti-nuclear demonstrations.
Which of these two is more likely: that Linda is a bank teller or that Linda is a bank teller and is active in the feminist movement?
If you went for a feminist bank teller - sorry, wrong.
Q2: As an investor you're trying to decide between buying shares in three listed companies when you notice that one of them's been chosen as company of the year by a business magazine. Would that make it best bet of the three?
Q3: You're trying to decide which super fund to put your savings in, so you look up the figures to see which one had the highest returns last year. Would it be the best bet?
If you answered yes to those questions you're likely to be disappointed.
Q4: The instructors of fighter pilots found that pilots who were praised when they'd flown well always performed worse the next time, whereas those who were criticised for performing badly always performed better the next time.
The instructors concluded that criticism was more effective than praise. Were they right?
If you answered yes - sorry, wrong.
Q5: You flip an unbiased coin and it comes up five heads in a row. Which is more likely from the sixth throw: heads or tails?
Q6: Which is the more likely birth order in a family of six kids: B B B G G G or G B B G B G?
In the first case the sixth throw is just as likely to be another head as a tail. In the second, the two birth orders are equally likely.
Q7: Which would you prefer, an operation with a 90 per cent success rate, or a different one with a 10 per cent failure rate?
Answer: Have another think about the question.
Apart from the investment questions (which I threw in to please the business editor) all those questions come from best-selling business writer Michael Lewis' latest book, The Undoing Project.
It's the story of two Israeli-American academic psychologists, Daniel Kahneman and Amos Tversky, who demonstrated how wide of the mark is the assumption of conventional economics that we're all "rational" - coldly logical - in the decisions we make, thus giving a huge push to the new school of behavioural economics.
A lot of their experiments involved our understanding of maths. Don't feel bad if you failed many of them. Most of us do, even people good at maths.
The moral is, however much or little people know about maths, particularly the rules of probability, we have trouble applying this to our daily lives because we let our emotions distract us.
Q1 was about the rules of probability. Linda certainly sounded like a feminist, but a lot of bank tellers aren't feminists so, statistically, there was a higher probability that she was a bank teller than a bank teller and a feminist.
All that guff about her interests at uni engaged our emotions and distracted us from the simple probabilities.
The questions about investment choices and fighter pilots were about a key statistical regularity most of us haven't heard of, called "reversion to the mean".
The performance of companies, super funds or fighter pilots in any year is a combination of skill and luck. We're always tempted to attribute good luck to high skill.
The luck factor is random, so a performance that's way above average is likely to have been assisted by luck, just as a really bad performance is likely to have been worsened by bad luck.
If good luck and bad luck average out over time, an outstandingly good performance is more likely to be followed by a performance closer to the average than by another rip-snorter. Similarly, a really bad performance is more likely to be followed by one not so bad.
Note that we're only accounting for the luck factor in performance, so a policy of always predicting reversion to the mean gives you a slight advantage in the forecasting stakes, not a sure thing.
The pilot trainers were observing reversion to the mean, but falsely attributing it to their own efforts in awarding praise or criticism.
Sadly, this has left many of the world's bosses suffering the delusion that criticism works better than praise.
The questions on coin tosses and baby order were about the "law of large numbers", which says that if events have equal probability of occurring, eventually they'll occur an equal number of times.
We all know that if you toss a coin enough times you'll get a roughly equal number of heads and tails. And we all know the numbers of boys and girls being born are almost equal.
Trouble is, you need thousands of samples to be sure of getting that result. By expecting to see equal numbers in a sample as small as six, we've turned the statisticians' law of large numbers into our own imaginary "law of small numbers".
Remember, probability theory applies to independent events, where what's gone before has no effect on what happens next.
Humans are pattern-seeking animals, but sometimes we go too far and see patterns that aren't real. Five heads in a row, or three boys followed by three girls, may look unlikely but, because the law applies only to large numbers, are perfectly consistent with a random draw.
Whether it's heads or tails, boy or girl, the safest bet remains 50/50. In the case of the five heads in a row, no one told the coin its duty was to make its sixth toss a tail.
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Wednesday, January 25, 2017

Heartless government sools computer onto needy citizens

Of the loads of films I saw last year, the most memorable was Ken Loach's I, Daniel Blake. I go to the movies for escapist entertainment, not to give my emotions a good workout but, even so, it left a lasting impression.

It was the story of a 59-year-old carpenter in Newcastle, England, whose cardiologist told him not to go back to work for a few months after he'd had a heart attack on the job.

What we saw was Blake's mistreatment at the job centre he went to for social security payments at the height of the Cameron government's austerity spending cuts.

It was run like an assembly line, with "clients" processed as fast as possible, with a complete lack of flexibility or consideration.

Nothing Blake said was listened to, but at his first sign of frustration he was rebuked for his utterly unacceptable behaviour and threatened with removal by security guards. He was repeatedly threatened with the "sanction" of having his dole suspended for such crimes as being late for his appointment.

He got nowhere when he visited the centre, had to hang on for ages when he phoned, and was always being told to fill out forms online. Small problem: he didn't have a computer and didn't know how to use one.

Sorry, online forms are "mandatory".

Why would a government treat its citizens so badly? Well, reading between the lines you saw the centre had been handed over to a private business. It probably underquoted to get the contract and had turned the centre into a sausage machine in the hope of saving enough on staff to make a profit.

I thought of Daniel Blake when I read of the way the Turnbull government is using an "automated debt recovery program" to harass former users of Centrelink.

It's using a computer program to go back several years, checking Centrelink benefit payments against records from the Tax Office, to look for apparent overpayments and demand the money be repaid.

Trouble is, the exercise is hugely prone to error. Eligibility for social security benefits is assessed on a fortnightly basis, whereas tax information is annual. The machine merely divides the annual figures by 26 and often gets the wrong answer.

Where the same employer's name has been recorded differently, the machine treats them as separate businesses, sometimes calculating "debts" that are thousands of dollars out.

The machine may send its demand to an old address, even though failure to respond within 21 days is taken as acceptance that the figure named is correct, and the trigger for debt collectors to be called in, with the addition of a 10 per cent "recovery fee".

The many leaks from appalled Centrelink staff suggest they've been discouraged from correcting obvious errors before the machine-generated demands are sent out, and discouraged from helping people in person, rather than just telling them to use the website.

It's clear this is a fishing expedition. You make what you know may often be erroneous claims for repayment, shift the onus of proof onto people with few records or resources, give them a scare, then sit back and see how much you rake in.

I confess to feeling much empathy for people struggling with the many digital tentacles of the ironically named MyGov website. I'm an accountant but I still struggle with its online tax return.

Its requirement for you to supply your spouse's income sets up a Catch 22 where neither you nor your spouse can submit a return without saying something you know isn't true.

This year I'm stuck on a section of the return which, when I try to save it and move on, just says ERROR. OK, what's the error? Doesn't say. But I know what it's thinking: that's for us to know and you to find out.

So far I've spent ages searching the site for the answer, to no avail. I'm waiting for the time and courage to do battle with the Tax Office's phone system - assuming that's still permitted.

Back on the Centrelink debacle, I've been amazed by the way the Centrelink boss, the junior minister, Alan Tudge, and the senior minister, Christian Porter, have each denied there's any problem.

Really? This is the way bureaucrats and politicians get their names into the history books for contributing to their government's demise.

So far they've mainly been picking on young people on the dole, but now they're moving on to invalids and age pensioners. Really? Courageous decision, minister.

What on earth is motivating them? Partly it's that, having made so much fuss about debt and deficit while in opposition, the government is having enormous trouble getting the budget deficit down.

It lacks the courage to tackle the big sources of rent-seeking by business interests, but is confident it can get away with cracking down on the tiddlers in social security.

It's worse than that, however. Porter and Tudge are from the Liberals' hard Right. You can see from their speeches and remarks they have little sympathy for people poor enough to need social welfare, and every sympathy for their own class, groaning under the weight of a tax rate of supposedly "almost 50 per cent".

Their sacred mission is to prevent the need for higher taxes by ensuring none of their department's "clients" get away with a dollar more than they're supposed to get.
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